Find a reputable business?

Complaints and Resolutions

BMO Bank NA Branches complaints

Read Complaints File Complaint View Full Report

2900 Railroad Avenue
Pittsburg , CA 94565 | Get Directions

(925) 432-2911

https://usbranches.bmo.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BMO Bank NA Branches closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BMO Bank NA Branches

Sort by

9/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/18/2025

I rented an car 6/10/25 I put 500.00 deposit an 442.00 to rent the car for the week I had the car for 5weeks the last week I had to pay 700.00 for that week well I returned the car instead of giving me my 500.00 dollars deposit back they over charged my card 2,464.89 I went down to the bmo bank in Pittsburg ca on railroad they we're know help i had to come back 4 time I walked it 45 minutes they didn't believe me I called in an made a report they got that money back so I ask I haven't got my 500 dollars deposit back they do the same don't believe me even no I showing them proof there saying I'm 1969 diamond blvd Concord ca it's who took all the money out I keep telling them asks the rental place hertz they don't believe me or looked up as asked I tell them ur main bank seen that hertz lied once is y they gave the 2,464.89 back where is my deposit well they don't want to help plz im begging for help Resolution Sought give me my 500.00 deposit back make hertz stop lying I've proved to Them I have proof

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile