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BMW of Cape Cod complaints

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500 Yarmouth Road
Hyannis, MA 02601 | Get Directions

(888) 992-3435

http://www.bmwofcapecod.com

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BMW of Cape Cod closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BMW of Cape Cod

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11/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

I am writing to formally bring to your attention a deeply concerning matter regarding my recent car purchase, a 2016 X5, from BMW of Cape Cod on May 27, 2023. On October 1st, I experienced a hazardous car malfunction while driving on the highway, prompting an immediate examination by a BMW service center in Owings Mills, Maryland, on October 2nd. Shockingly, the BMW technician's diagnosis revealed a critical engine malfunction attributed to a significant crack in the engine. This malfunction was described as a violent mechanical failure, casting serious doubt on the condition of the vehicle at the time of purchase from your dealership only 4 months ago. It is disheartening to consider that crucial information regarding the car's condition may not have been effectively communicated during the sale by BMW of Cape Cod. Given the gravity of this finding, the risk already assumed, and the estimated cost of $20,266.02 associated with repairing the vehicle, the communicated value of the car at purchase is being brought into question. After speaking with a sales representative, it was communicated that I am out of the 60-day window of my dealership warranty. However, this significant defect seems to warrant a revaluation of what the dealership's responsibility is. I am still financing the vehicle through BMW Financial and was presented during the purchase that the car was in top condition with no major concerns being communicated, especially related to costly engine repai Resolution Sought To either settle the vehicle where I don't owe anymore on it or take it back and return my money.

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