Bmw Of Fairfax complaints

On 12/26/2022, I had my car serviced done at BMW of Fairfax 2805 Old Lee Highway Fairfax, VA 22031 (703)560-2300. I believe that I was overcharged for $240.00. I was informed my service advisor immediately, his names is Hamid Khalid about these charges after reviewing. He refused to fix it. Before service, he texted me total cost fixing 4 issues that included spark plug $399.00, Diff service Rear $229.00, Diff service Front $229.00, Transfer case service $319.95 and with taxes $90.16, total for $1269.96 and will apply 20 of my coupon. Therefore, I was agreed. However, when i picked up my car and paid for it, I was not informed one of issue that not need service (Diff service front) $229. I paid total of $988.44 that included 20 that fixed spark plugs, diff service rear and transfer case service. I believed BMW of Fairfax service dishonesty and lied to customers. You informed customer that you need all these services, then you told customers later that you don't need. What kind of service you provided. I was very disappointed and upset with my service advisor Hamid Khalid instead of resolving the issue. He told me that he was saving my money that i didn't need that service (Diff service front) $229.00. And I also asked him why you told me and texted spark plugs was $399.00 at beginning, and now you charged me $550.88. He said he was under estimated. Basically, he was lying and your technician lied about all these services that I needed. I was distrusting BMW of Fairfax Resolution Sought I would like to get refund of $250.00. I hope service advisors and technicians are honest to customers.

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