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BMW Of Towson complaints

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700 Kenilworth Drive Suite 1
Towson, MD 21204-2427 | Get Directions

(667) 308-3952

http://www.bmwtowson.com

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Total Amount in Dispute:
$22,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against BMW Of Towson closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against BMW Of Towson

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3/20/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

I purchased a vehicle for my fiancé on approximately December 17, 2023, and signed a binding contract. Two days later, a representative from the financial institution, Global Lending, contacted me to verify that the purchase was a gift because I had an ID on file rather than a DL. At this time, I was required to send my finances DL and a copy of the bge with her name and proof of address, which I did. My fiancé drove the vehicle without incident for over a month. On January 25,2024 I received an email stating that my financing with Global wasn't approved. We were told that Global doesn't approve loans without the borrower having a DL, and no one at the dealership or finance company realized during the initial approval that my ID wasn't an actual DL. This was carelessness, miscommunication, and inconsistent with what has been stated. My fiancé is gravely affected, as this was her way to get to work. I am embarrassed and am seeking retribution. At minimum, I want the car back and to be compensated for my inconvenience. Resolution Sought I want the car back. And financial compensation for the inconvenience. In addition. I am still waiting for my down payment to be returned.

Company Response

3/8/2024

This customer signed forms that state if the financing does not finalize though he can pay cash or bring the car back. Unfortunately, he did not pass the final lender review when it was done after the sale which is the customer interview. He is not entitled to any financial gain. His money he put down was returned and there was no charge for the use or miles put onto the car or any damage that was needed to repair the car to be put back into inventory.

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