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BMW of West Springfield complaints

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1712 Riverdale Street
West Springfield , MA 01089 | Get Directions

(413) 233-5070

http://www.bmwwestspringfield....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BMW of West Springfield closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BMW of West Springfield

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12/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/5/2021

Every time I bring my car in they tell me I don't have an issue. Right after I leave with my vehicle it's always something that's broken on my vehicle or something wrong. I've also purchase a new battery. They supposedly replaced and now I'm having issues with the battery again. Every time I schedule an appointment they try to give me something out far that can cause my vehicle to be damaged more. Resolution Sought Fix my car properly I've spent so much money and I feel like I leave with something else broken on my car every time.

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