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BNM Construction complaints

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2539 List Street NW
Massillon, OH 44646-2772 | Get Directions

(330) 323-2842

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against BNM Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against BNM Construction

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7/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/30/2022

Haven't seen the contractor in months, paid in full and he disappeared. We still have tons of work that needs doing and he won't even answer calls or text messages anymore. We have a half finished roof, a yard that he was supposed to come fix grading on and seed. Water is washing all of the fill dirt he graded once already into our fire pit/patio. There's flooring he still needs to lay, our dishwasher needs mounted. He installed a mismatched cabinet drawer that needs changed. Cabinet doors for under our sink still need cut to fit, we have a fireplace waiting to be installed, flooring around fireplace and stone around fireplace. I hung the drywall myself because he wouldn't come do it. Resolution Sought Show up to work and complete a project that is paid in full before going to other jobs

Company Response

7/18/2022

Company states: I have been in contact with the actual homeowner and the progress I intend to make in the next couple of weeks.

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