Complaints for Board Ford, Inc. in Whittier, CA

15265 East Whittier Blvd.
Whittier, CA 90603 | Get Directions

(562) 947-3821

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege disputes with the terms of the contracts, failure to honor the interest rate quoted and requests for more money to finance contracts. Others allege the company fails to honor vehicles at the advertised price, fails to return downpayments and trade in vehicles when financing falls through. Some customers complain that the company fails to pay balance due amounts on existing lease or vehicle contracts as agreed, resulting in harassment by their finance company and negative entries on their credit reports. A few customers complain vehicles are not properly repaired and that company personnel treated them rudely.

The company responds in some cases by providing refunds, explaining they no longer advertises prices in the newspaper, or paying off old vehicle contracts as agreed. In other cases, the company cancelled contracts, offered to rewrite contracts, explained the terms of the contract, or repaired vehicles. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Board Ford, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Board Ford, Inc. complaints