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Boardwalk Motors complaints

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1344 17th Street SE
Auburn, WA 98002 | Get Directions

(253) 449-8992

https://www.boardwalkmotorsinc...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Boardwalk Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Boardwalk Motors

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10/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

10/4/2022

I bought a used car from the dealership in July 2022,I was pushed into the sale of the vehicle and was falsely told about the car history. reluctantly bought the car and upon getting it home I had nothing but problems with the car.I contacted the dealership right away with the first issue I was having with the car regarding the breaks and took the car to the dealers mechanic to address the issue,upon taking the car in they had it for about 2 hours and I was called to pick it up shortly after leaving the dealership the problem was there again it hadn't been fixed at all and I felt unsafe in the car so I took it to a shop for a second opinion and was told I needed new front rotors,break pads and they did a oil change costing me around 600.00 plus dollars. A couple days later I was at work and I use my car to go from site to site I went to start the car and there was nothing it wouldn't turn over so I called road side assistance and ended up having to sleep in my car till the next day as nobody showed up. I got a jump from someone and was able to make it home I then contacted the dealer again with the problem and they told me to jump it to get it started .I recently was told by a mechanic that the car was unsafe to drive and that the battery was about to explode which could of killed me because it's in the trunk by the gas tank and not to drive the car.I have put over 2,000 in repairs in the car and it still isn't fixed or safe to drive. Resolution Sought I want my money I put in the car for it being sold when they new it was not safe to drive or sell.

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