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Boardwalk Resorts complaints

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60 North Maine Avenue
Atlantic City, NJ 08401 | Get Directions

(800) 609-0009

http://www.clubboardwalkresort...

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Total Amount in Dispute:
$439,626.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

33 complaints against Boardwalk Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
33	Unanswered

33 complaints against Boardwalk Resorts

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5/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

5/4/2026

For the past several months we have attempted to resolve this matter with Boardwalk directly, however outside of a templated generic letter, they have intentionally ignored our situation. We were given certain promises and assurances regarding availability and new locations, but the reality does not match the program they were selling. We have attempted to use it multiple times, even 6 months out and there is never any availability. We have never used. We have encountered significant health implications and have never used. We are hopeful that your organization can assist in at least getting Boardwalk to give our situation the attention it deserves. Resolution Sought Cancellation of contract

5/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

4/15/2026

We are reaching out as we are not sure where to turn. We have attempted to resolve with the sales team and the company directly, but continue to be given the run around. The predatory and unethical sales practices are completely unacceptable. We were intentionally given misleading and outright false information just to close a "sale". The attempts to resolve this matter has also been extremely disappointed thus far. Resolution Sought Contract cancellation

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