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Boardwalk Resorts complaints

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60 North Maine Avenue
Atlantic City, NJ 08401 | Get Directions

(800) 609-0009

http://www.clubboardwalkresort...

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Total Amount in Dispute:
$354,831.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

26 complaints against Boardwalk Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
25	Unanswered

26 complaints against Boardwalk Resorts

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4/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

When we initially entered into this agreement, we were unaware of the complexities and limitations associated with owning a timeshare. We believed that we would have the flexibility to use it at any time, only to discover later that this was not the case. The escalating fees associated with the timeshare have become unaffordable for us as retired individuals. Adding to our frustration, our children live out of state and have no interest in utilizing the timeshare, which further burdens us. We feel as though we were coerced into this purchase, with promises of flexibility and investment opportunities that have proven to be untrue. During the presentation, we were assured that the timeshare would be a wise investment, allowing us the ability to sell, rent, or pass it down to loved ones. However, we have discovered that the availability of the timeshare is extremely limited and does not align with our desire to travel freely. Our hope was that Boardwalk Resorts would provide us with unforgettable vacation experiences, but unfortunately, we have never been able to utilize the timeshare since its acquisition. We believe that it is in the best interest of both parties to dissolve this agreement, allowing us to relieve the financial burden we currently face. We have sent multiple letters to Boardwalk Resorts with our request for termination and explained our reasons, but we have yet to receive any direct response from them. Resolution Sought We are requesting an immediate termination of our timeshare agreement.

1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I just want all of this to go away. I don't want to deal with the frustration and anger this causes. Resolution Sought All I want is to close my account.

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