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Boardwalk Resorts complaints

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60 North Maine Avenue
Atlantic City, NJ 08401 | Get Directions

(800) 609-0009

http://www.clubboardwalkresort...

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Total Amount in Dispute:
$502,616.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

38 complaints against Boardwalk Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
37	Unanswered

38 complaints against Boardwalk Resorts

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4/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

3/26/2025

I have had a terrible experience with Boardwalk Resorts. They advertised a "free vacation" in Atlantic City that cost $99 to attend a 90-minute presentation. The presentation dragged on for hours with heavy pressure to buy. Initially, they pushed a two-bedroom suite as an investment, then switched to a one-bedroom when I refused. I eventually gave in after relentless pressure from multiple salespeople. I paid $1,800 as a down payment, maxing out my credit card. They refused to return my deposit and applied it toward financing instead. The promises of rental income and vacation opportunities were false and misleading, and now, repeated attempts to contact them for assistance have been ignored. Resolution Sought I want to cancel this agreement entirely and receive a full refund of my down payment. Their actions were misleading, high-pressure, and dishonest.

4/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

3/6/2025

Boardwalk needs to address the serious shortcomings of its program and the lack of support customers receive. When we invested in our timeshare, we were told it would be a picture-perfect experience. Instead, it has been nothing but a source of stress and financial loss. The availability issues are unacceptable. Despite trying to book well in advance — and even looking at destinations we have no interest in — there are never any options. When we went to them for a solution to exit this contract, their response was to either set up a payment plan or to give it to a family member or friend. That's not a real solution. Asking us to pass this off to someone else, knowing the poor experience they'll face, feels highly unethical! This approach dodges Boardwalk's responsibility to offer viable options for customers who no longer see value in their timeshare. We've reached the point where we can no longer justify making payments. After years of paying into something we can't use, we are no longer willing to waste our money. This arrangement has failed on every level, and we cannot remain part of it. Boardwalk must provide a fair and transparent way for people to exit these agreements. Resolution Sought We implore you to do better for your customers! Acknowledge the complaints, take responsibility, and offer solutions that reflect integrity instead of avoidance. It's long overdue, and we expect you to address this.

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