Boardwalk Resorts complaints

I was originally solicited during a birthday weekend stay with the promise of a gift card incentive. During the sales presentation, I was subjected to high-pressure tactics and misled about the nature of the membership. The sales team assured me that booking vacations and renting out unused points would be simple and effortless, which has proven to be completely untrue. Since purchasing and later upgrading in February 2022, using the timeshare has been nearly impossible. My points have repeatedly expired before I could use them, even after I paid extra fees to extend them. Furthermore, when I attempted to transfer weeks, the resort disclosed restrictive conditions that were never mentioned during the sales pitch. The few locations that were available were completely impractical for my needs, often hours away from my intended destinations, such as an available resort three hours away in Germany and another two hours away from family in California. When I contacted Boardwalk Resorts directly to express my concerns about paying for unusable points and undisclosed transfer restrictions, they simply cited their rigid policies rather than addressing the misrepresentations made during the sale. This contract has become an unbearable financial burden. I am facing ongoing medical issues that require frequent surgeries, making the escalating maintenance fees and monthly mortgage payments impossible to maintain. This investment has caused immense stress, and I need to can Resolution Sought I would like for them to cancel this and not have me paying anymore I think I have paid enough and have not even been able to use this on my travels because everything is just to far from where I would like to be.

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In May, we received an email from Lisa S regarding a debt resolution offer with a May 29 deadline, I called before the deadline for details on how the process worked, but was sent to voicemail & received no callback. When I finally reached her days later, she was completely unhelpful, claiming we should have called weeks prior. I noted we only received her emails on May 21 &27. She claimed she tried calling us earlier, but we have 0 record or voicemails of any prior contact from her. Since, Lisa S, Howard Alter and Flagship's main customer service email have completely ignored our outreach. Flagship's only prior response to our exit requests was a generic refusal citing our loan balance, while ignoring our reports of severe sales misrepresentation. During the initial pitch, reps rushed us thru pages of tiny print without giving us time to read, forcing full reliance on verbal assurances that directly contradict written contract terms. High pressure sales reps created an aggressive environment. We felt we couldn't leave until we signed something, manipulating us into thinking this was great for our family. This entire contract was built on deceptive practices, high pressure coercion, zero transparency. We need a full investigation into Flagship's abusive tactics & lack of resolution. Resolution Sought Full cancellation of our timeshare agreement, release from the associated loan balance, and written confirmation that our account with Club Boardwalk/Flagship Resort is terminated with zero further financial obligation.

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