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Boat ID complaints

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8 Corporate Drive
Cranbury, NJ 08512 | Get Directions

(888) 453-5144

http://boatid.com

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Total Amount in Dispute:
$83.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Boat ID closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Boat ID

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10/4/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $50.60 Amount Settled: $0.00

Customer Complaint

9/17/2021

I purchased gas lifts for my boat on July 26th, 2021. When the box arrived, I did not open it immediately. When I did, I found that they had sent me the cover supports - not what I ordered. The receipt in the box showed I ordered the correct gas lifts. I called for a replacement about 40 days or so after the items had been received and they refused my return as being out of their stated return timeframe of 30 days. If I changed my mind or mistakenly ordered the wrong item, I could somewhat understand. But in this case, they sent me the wrong items. I elevated this to a manager who was no more helpful than the original person - like talking to a robot. To make things worse, I could hear the persons dog in the background as her VOIP phone was coming in and out. Other than the fact that I was able to get someone on the phone, this company has horrific customer service. Resolution Sought I would be content to have the part that I originally ordered or alternatively return the item at its expense and receive a refund. It really shouldn't be that complicated given that it is your mistake.

Company Response

9/21/2021

Mr. Blick. Thank you for your message. BOAT iD is a reseller of specialty aftermarket marine based products. We do not sell products directly, but rather, serve as a platform in which manufacturers and distributors are able to connect with end users directly to provide them with products. In order to maintain the integrity of our platform, as well as to ensure that the manufacturers are able to bring the products to market with their specified terms and conditions, our policies, including our return policies, are designed to be in compliance with those of the specific manufacturer of the product. Note that products are to be returned to us within 30 days of delivery, otherwise, they are non-returnable. Our records show that the product was delivered on July 31, 2021. We received a request to return the product on September 14, 2021, well outside the 30 day returns period. We are more than happy to offer a coupon for a $15 credit toward a future purchase, which is 30 of your purchase price, however we are unable to accept the return, and refund in full, as this falls outside the manufacturers returns period window and outside of our terms and conditions. We encourage you to review our terms and conditions at the following page. https://www.boatid.com/terms-and-conditions.html. We are sorry we cannot offer you more, and hope that our offer of a coupon for $15 would be acceptable. Please do contact our Customer Service department and they will be happy to assist.

5/17/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $32.15 Amount Settled: $0.00

Customer Complaint

4/19/2021

Customer service is extremely poor. Unable to reach customer service by phone. Unable to return a product with the stated guidelines and time frame. Resolution Sought I would like a full refund and to return the product.

Company Response

5/5/2021

Mr. Mendes, I hope all is well. I apologize for the delay, I just received notification of this on 5/3/21. It is my understanding that our customer service team provided you with a pre-paid shipping label to send the product back to the manufacturer. Upon receipt of the product, a refund will be processed. You can reach to our customer service team at info@boatid.com if there are any questions or concerns. Thank you for your time and I hope you have a great day.

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