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Bob Johnson Chrysler Dodge Jeep RAM complaints

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18476 US-11
Watertown , NY 13061 | Get Directions

(315) 965-8072

https://www.bobjohnsoncdjr.com...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bob Johnson Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bob Johnson Chrysler Dodge Jeep RAM

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7/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

6/30/2022

I financed a 2018 Chevy Silverado in Jan of 2022 When I bought my truck it was snowing pretty heavy and didn't notice all the dents and scratches all over the vehicle I did d point out to them and was told they couldn't do anything about it except for me to turn into insurance I had also seen that my tires were out of alignment because inside tire in front were bald they told me they can't replace my truck was in the shop before 30 days and they did repair and my rpm were going way up in order to get any speed they took in shop and said it was a transmission issue so they took my truck and had it for just short of 2 months and I got it back and now my check engine light is on and my exhaust is loud I took to different places and said they didn't replace seals when they took exhaust down and told me warranty will not cover it neither are they and the dealership told me something was wrong with my exhaust being broken but it did not sound like that until they did repair on it . Please call me. Resolution Sought For them to pay for the work to repair the problem with check engine light and my exhaust and repair all the scratches and dents and replace front tires and alignment this has been an ongoing problem or help in getting into new vehicle to get out of this for the safety of my family

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