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Bob Mills Furniture complaints

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11214 East 71st Street
Tulsa, OK 74133 | Get Directions

(918) 505-6300

http://www.bobmillsfurniture.c...

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Total Amount in Dispute:
$4,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Bob Mills Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Bob Mills Furniture

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2/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

1/26/2023

We order a Cal-King bed. and described it in detail what we wanted. A frame to fit our cal king mattress witch we bought there. it would be 72 -84. we repeated several times what we wanted and the size. They told us it would be a special order and take two months at least. about two months later they call and said its ready. We go get it home and set it up and it is the wrong frame so we have to wait another two months to get ours . The frame we got is a king head broad and foot broad. I told them when they brought it out it was the wrong size. That's when they informed us that is the way they make then by making the side bread stick out 3 inches on each side pasted the mattress to hit your shin on it all the time. we told them. We didn't want it. we wanted it returned. but that wasn't an option it had been to long. That's because it took them at least 4 months to get the bed. Then they wanted us to trade for a king . we do not want a king bed! they did offer us 40 back of what we paid or $400.00 for our inconvenience or a king and mattresses(witch we don't want). Resolution Sought A full refund on return of the bed that we paid. Because we did not receive what we explained to them what we wanted and they said could order it.

12/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

11/17/2021

It took four months and still no fence i like a refund. Resolution Sought Give me a refund.

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