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Bob Moore Ford complaints

8948 South I-35 Service Road
Oklahoma, OK 73149
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(405) 584-6976

http://www.bobmooreford.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Bob Moore Ford closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Bob Moore Ford

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11/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/17/2024

My vehicle went to Bob Moore Ford 8948 S. I-35 in Oklahoma City on Nov. the 15th of 23 because it wouldn't start and it was a fuel pump so Bob Moore Ford called my warranty to replace the fuel pump and was told that my warranty wasn't validated yet because it had to be drove a thousand miles to validate it I only had the car 6 days before the pump went out so they drove the car 400 miles Bob Moore Ford I'm not sure who in the company drove it but someone did and got the mileage up to where that was validated without my authorization I didn't know anything about this then they went and called Bob Moore Ford and got it validated and got the pump so they put the pump on and they had the car from November the 15th of 23 till December the 28th of 23 they call for us to pick it up and we got the car then in March The pump goes out again we replaced again and of course they're telling us the reason it went out the first time was it was a O'Reilly's pump and it had to be a Ford pump so they put a Ford pump on which made them have the warranty then not my warranty department which is secure one, so after that In July 2024 the pop went out again and now I want to know why they're going out so I'm asking them at Bob Moore Ford what what's causing this to happen they don't know they said they have no clue everything shows okay so they don't know why they're going out so I'm upset about that they said the only thing they can do is continue to fix the pops until my warranty runs out Resolution Sought This is the problem I've been having for a year there's not enough space for me to tell what happened the point is I just want the car fixed I want the pumps not to go out no more it's that's all I want is a safe car that I paid for paid $15,000 for this car paid for the year have not missed a payment but I've had to put four pumps on it and I'm going on the 5th that's it I need help.

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