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Bob Smith BMW complaints

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24500 Calabasas Road
Calabasas, CA 91302 | Get Directions

(818) 346-3144

https://www.bobsmithbmw.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bob Smith BMW closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bob Smith BMW

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10/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

We order the front struts suspension And they are damaged or defected. They gave me the struts with the standard settings and my car has the sport package Now they said that they can not exchange because I didn't ask for the sport package but they ask me for the vin# so I can get the correct part so they gave me those with the standard settings but I told them that on the car sticker says I have the sport package Resolution Sought Replace them with the sport package.

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