Find a reputable business?

Complaints and Resolutions

Bob's Discount Furniture complaints

Read Complaints File Complaint View Full Report

92 Cluff Crossing Road
Salem, NH 03079-3504 | Get Directions

(603) 893-2010

http://www.bobs.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7,599.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Bob's Discount Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Bob's Discount Furniture

Sort by

2/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,599.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

I made a purchase from Bob's Furniture the day of delivery there delivery service refuse to deliver the furniture because there was snow on the ground. we had cleaned the delivery area but they still refuse. So I called to complaint I wanted my furniture and they refuse and said will reschedule, buy you can cancel at any time. I just called to cancel the order and they refused to give me any confirmation that i canceled I called five different people they all assure me that it was canceled and it won't be delivered or charge. And I called Wells Fargo to find out and instead Bob's charged me for and undelivered furniture after I canceled the order. Wells Fargo will put a dispute and now i find my self searching for help to help me with this charge I have on my account with no furniture. Resolution Sought To give me a full refund of my undelivered items.

Company Response

2/16/2024

When the guest cancelled their order they were never actually charged, it was a pending authorization. It is now dropped off of the account, so the balance is now to $0.00. We have spoken to Wells Fargo and this has been confirmed. Guest was never charged.

7/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/13/2022

Bob's in Salem new Hampshire purchased dinning room table it gut stain on top called them up they said it's out of factory warranty I told them I have goof proof called them up they told me they don't cover it when I paid for extra warranty for that reason 5 years accidental stain now wat do goof proof is scam 350 dollars and they won't fix it but I paid for it Resolution Sought Replace my dinning table that I paid for and warranty or give me my money back I'm getting ripped off not fear to me bob's is scamming there customers in to giving them more money

Company Response

7/19/2022

Previously we asked for additional information because we are unable to locate Mr. Chase's account. We need a name and phone number associated with the account or the actual order/customer number. Once we have the information we can research the complaint further.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile