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Bob's Discount Furniture LLC complaints

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428 Tolland Turnpike
Manchester, CT 06042-1765 | Get Directions

(860) 474-1200

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Total Amount in Dispute:
$578,186.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

41 complaints against Bob's Discount Furniture LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
39	Unanswered

41 complaints against Bob's Discount Furniture LLC

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4/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/6/2024

I purchased a sectional which carries a 1-year warranty and purchased an addy'Goof Proof" insurance for $299.99 to cover everything else. Side purchased 7/8/23. The one section of the sofa has totally faded and when I called Bob's warranty department they stated that it's normal wear and tear and is not covered. Resolution Sought Fix the sofa or refund me my $299.99

Company Response

4/15/2024

Per customer, Bob's Furniture did give us a new chaise lounge. Thank you so much for your help.

3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,957.57 Amount Settled: $0.00

Customer Complaint

2/16/2024

I had a delivery for a day before date. Reschedule the delivery for the following day. Following a game they turned around. Did it make the effort to deal with the customer? They brushed off the customer. They didn't did no accommodation for the customer they did not. Came to a conclusion with the customer alright? Was not willing to work with the customer. Kept brushing them off to customer service customer services. Just a recording eventually 2530 minutes later. Somebody will call you and they would take the complaint. But no actions are done. You tried to call them up at the store. They tell you you have to press. A button does not exist you call customer service. You try to explain it to them and continue telling you the same story. They keep brushing you off. Next thing they turn around. Say oh well, you have to wait 24 hours for someone to get back to you. Meantime, you pay for the merchandise. Nobody's telling you nothing. You try your best to get in contact with them and nobody return your phone call. They don't have no customer service whatsoever at the store locations. There's just a recording. Can you try all the numbers they give you? And the only to a customer service, but no one returns your call. Resolution Sought I would like my refund back. And be compensated as well

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