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Boch Honda complaints

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279 Boston Providence Highway
Norwood, MA 02062 | Get Directions

(877) 658-4157

http://www.bochhonda.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Boch Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Boch Honda

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7/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2023

I have recall for Honda Odyssey last one year for back up camera. I took the appo & ask head office Honda send parts..?. The boch people said yes we have parts now..I came two times still they are denied to work + i have five year 200000 miles warranty for all powertrain too. Need windshield has camera covers to gluied & fixed only but they need $192 now??.Still all parts & labor has been in warranty...Why ask for money???.Still my pro id not solved..Will pl help me for recall & dash camera covers to fix in warranty pl..Bless you all. Resolution Sought Need real help for recall my odyssey & dash board covers has to fixed in warranty...I bought the odyssey from both Honda... Still they are not helping at all. Co has big name in mass state...TX.

Company Response

7/7/2023

Company states; We have spoken to Mr. Dudha, and he understands and acknowledges that the camera recall was already performed at no charge to him, and that the plastic cover that encapsulates the camera is not covered by the recall or any applicable warranty as it is considered interior trim and trim components. There is a new safety recall that was just issued, which he was told about. He said he will call back to schedule an appointment for that work to be done. Accordingly, there is no basis to allege that Boch Honda engaged in any unfair or deceptive conduct, or otherwise failed to honor any warranty. Regards,

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