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Boch Toyota South complaints

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620 South Washington Street
North Attleborough, MA 02760 | Get Directions

(866) 660-3920

http://www.bochtoyotasouth.com

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Total Amount in Dispute:
$589.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Boch Toyota South closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Boch Toyota South

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10/30/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $589.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

We bought a used Toyota rav 4 on August 2nd they charged us 589 to transfer insurance and registration they didn't transfer insurance I did it myself they still have not gotten our registration 35 days later we need registration to get a inspection sticker this is unacceptable they do not return phone calls or. Messages. I would appreciate your assistance anyway possible!! Thank you Resolution Sought Refund or credit for services not rendered and my registration delivered to.me.

Company Response

10/18/2023

I have conducted an investigation into Mr. Hetu's complaint, and it appears from our records that Mr. Hetu's vehicle was registered on or about August 23, 2023. Mr. Hetu was provided with the original registration and a sticker when he purchased the vehicle. The dealership also emailed him a copy recently when he alleged that he could not find the original. As for the insurance, it is the customer's responsibility to notify his/her insurance agency as most carriers will not accept any change to an individual policy unless it speaks with the customer. Boch Toyota South does not charge customers any fee related to insurance, so it is not clear what charge Mr. Hetu is referring to. There is a documentation fee of $529.00 that is charged to every customer, but this fee has nothing to do with the customer's insurance. Accordingly, there is no basis to allege that Boch Toyota South engaged in any unfair or deceptive conduct.

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