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Bolt Energy complaints

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75 Lake Road Suite 215
Congers, NY 10920 | Get Directions

(800) 213-2870

http://www.boltenergyservices....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Bolt Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bolt Energy

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1/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

This Company Runs Scams sending person to my door talking about switching to their service like they were going to save me money. He asked to see my PG&E bill and it showed do not pay much or use much Gas My bills were $5.00 for gas usage. I started with bolt agreeing over the phone in Early September and when I got my next bill its was $32. 00 with charges I don't understand. Next Month $65. and December $74.00 . My bills were that high before. only around $15.00 including electric because I got Solar. I called the Company about it and they said I was being charged by the day $1.49 instead of by my usage of gas . I was only charged for my usage before with PG&E. this is wrong and I am a Senior this should not happen to anyone. Big Scam I want to Cancel this Service because I feel the con will continue. I don't trust them Bolt People and I wonder if PG&E is in on the Scam . because they read the Meters and Know my usage is Low. I know about the 199. cancel Fee , that is also wrong because I should get a credit based on overcharge of usage. Resolution Sought Have the Bolt Compay Cancel and Credit what they should not have charged. I never agreed to pay a daily rate and was always charged based on usage with PG& E . The News Media should Know about this.

Company Response

1/7/2022

Please email us at customerservice@boltenergyservices.com to discuss your account.

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