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Bom Auto Wholesalers, LLC complaints

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203 East Willow Street
Lafayette, LA 70501 | Get Directions

(337) 769-3997

https://www.facebook.com/bomau...

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Total Amount in Dispute:
$3,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bom Auto Wholesalers, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bom Auto Wholesalers, LLC

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2/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,400.00 Amount Settled: $0.00

Customer Complaint

2/1/2022

In 2019 I lease a car from Moses Thomas and 2-3 months later I fell behind on my insurance. we kept In contact about everything we was doing pretty good business until he called me asked me to come in the office to talk to him about my insurance. and I did. so after discussing everything he told me to leave my car at the business he was going to park it in the back and he was going to give me a week to put my insurance back on I called him back in 3 days to get my car and he told me he sold my car I was devastated because that was all I had and I used all the money I had to get that car and he also didn't turn in the license plate for the car which left me in a bond because I have a flag on my license Resolution Sought I need a refund or another car I also need for him to pay for my flag

Company Response

2/9/2022

On August 22, 2018, Linda Edmond entered a contract with BOM Auto, LLC for a 2010 Hyundai Sonata. Ms. Edmond was to make a monthly payment of $250 on the 22nd of each month, and maintain full coverage insurance with Bom Auto, LLC as the lien holder at all times. On the 22nd day of December a repossession was issued because Ms. Linda Edmond was past due on monthly payments and late fees by 2 months, Ms. Edmond also didn't have full coverage insurance, which is MANDATORY. Ms. Linda Edmond vehicle was repossessed in December 2018 for failure to comply with agreements, made, signed, and dated on 08/22/2018. Also, Ms. Edmond, put a down payment of $2,000.00 on August 22, 2018 and paid $250.00 for 2 months, so she paid a total of $2,500.00, but violated her contract so her vehicle was repossessed.

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