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Bonita Locs LLC complaints

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24849 Highwood Street
Moreno Valley , CA 92551 | Get Directions

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Total Amount in Dispute:
$166.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bonita Locs LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bonita Locs LLC

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9/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $165.88 Amount Settled: $0.00

Customer Complaint

9/1/2021

So I ordered the red flame wrapping hair from this company on June 27th (order #11076). I never received the hair! I have asked for a refund multiple times of $165.88!! Refunding my money for the product you did not ship should be easy for a "celebrity stylist" (note I've only seen 1 actual celebrity on her Instagram). She has multiple "customer service@ emails and phone numbers listed and she doesn't respond to my contact attempts. She responded once in the beginning telling me my order would ship the following week…but she did not ship my order. Evidently she switched her website from the Wix platform to the Shopify platform. My confirmation email came from a Wix site. There were several weeks when her website didn't work at all. I'm assuming she didn't pay Wix and had to find another platform. The website reflected a message about being down "due to a billing issue". Anyhow After making multiple contact attempts and phone calls and Instagram messages, I still tried not to give a negative review because I'm a small business owner myself (a reputable, successful. business owner with outstanding customer service , a working phone line, and outstanding reviews I might add). It's really a shame it had to come to this. I followed her Instagram for a while before purchasing and loved her style so figured I would make a purchase and try the hair…big mistake! I have attached ALL THE receipts!!! Tomorrow is September 1st and I still don't have my $165.88. Resolution Sought Issue my refund promptly

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