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Boodee, Inc. complaints

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1113 Sterling Point Place
Gulf Breeze, FL 32563 | Get Directions

(516) 974-8411

http://www.boodee.net

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$57.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Boodee, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Boodee, Inc.

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11/21/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $56.82 Amount Settled: $56.82

Customer Complaint

10/25/2021

I attempted to purchase a purse from Boodee about a month ago. I placed my order and heard nothing from them. About a week later, the pre auth for the order canceled on my card. Thinking that perhaps there was an issue with my card, I tried again to place the order. I went online and repurchased the purse. I was able to make contact with Tom once and he was very friendly and explained that they didn't have the purse in stock and that he would contact me when they did. About a week later the second pre auth fell off the card. That was October 2nd. Today is Oct 24th and my card was just charged AGAIN for the same amount of 56.82. I have no attempted to place any new orders. There is NO reason why my card should be charged again? I tried to contact the owner with no response. This has caused my account to go into a negative balance. I need the charge to be refunded to my card immediately and for my card information to not be kept on file and repeatedly ran. I did not place a new order and there is NO reason why my card should just randomly be charged. Thank you Resolution Sought I need the 56 dollars refunded to my account immediately!

Company Response

11/19/2021

Per consumer: They have responded to me, refunded me, sent me a free gift as well for the inconvenience. I am VERY satisfied with how they took care of this. Thank you

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