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Book Now Storage complaints

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789 Leffler Court
Columbia, PA 17512 | Get Directions

(717) 621-3659

http://www.booknowstorage.com/...

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Book Now Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Book Now Storage

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10/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $85.00 Amount Settled: $0.00

Customer Complaint

9/19/2022

I was locked out of the storage facility after paying the rental fee on September 14th of this month, because some manager said that I was staying in my unit without any proof. I'm NOT able to get my clothes that were stored there and not allowed on the property to get my belongings. Please help. Resolution Sought Let me into my unit as needed to get my belongings to move elsewhere and refund the $85.00 for the remainder of the month. Also make them provide paper copies of the lease.

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