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Boomer KIA complaints

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339 West I-240 Service Road
Oklahoma City, OK 73139 | Get Directions

(405) 492-6934

http://www.boomerkia.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Boomer KIA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Boomer KIA

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1/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/17/2021

We were sent an email to come to the car lot and we could get a car with bad credit, no credit good credit guaranteed or they would give us 500.00 dollars and when we got to the car lit they told us we had to have 3000.00 down to get a car and that was not what their home office told us, so I want to file a complaint because they scammed us to get us on their lot. Resolution Sought To be allowed a car with the voucher they sent us.

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