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Boost Mobile complaints

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9601 South Meridian Blvd
Englewood, CO 80112 | Get Directions

(833) 502-6678

http://www.boostmobile.com

7 days a week: 4:00am - 9:00pm PST

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Total Amount in Dispute:
$54,085.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

149 complaints against Boost Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
145	Unanswered

149 complaints against Boost Mobile

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2/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $98.20 Amount Settled: $0.00

Customer Complaint

2/2/2026

I am filing a complaint against Boost Mobile for unauthorized charges made to my account. On 1/30/26, and 1/31/26 Boost Mobile charged $25.98 and 68.20 to my account without my authorization. I did not approve this payment t. I contacted RV Boost Mobile customer service to dispute the charge. During that call, I was upset due to the unauthorized withdrawal. After the call, I later discovered that additional charges were made to my account, including $68.20, bringing the total of unauthorized charges to $98.14 . I did not authorize any of these transactions. These funds were taken without my consent. I contacted Boost Mobile again and was informed that the issue would be investigated within 24 hours. However, I was told that they are unsure whether the $68.20 would be refunded or merely credited to my account. I do not want a credit. I am requesting a full refund of all unauthorized charges back to my original payment method. I am requesting: A full refund of $68.20 (and confirmation regarding the $25.98 charge) Assurance that no further unauthorized charges will occur I can provide bank statements and documentation showing these unauthorized transactions. Resolution Sought What my money to be refunded to my 98.20

12/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $58.00 Amount Settled: $0.00

Customer Complaint

11/21/2025

I paid my phone bill the end of October and they disconnected my phone and said I didnt pay my bill Resolution Sought get my service back on or pay me back

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