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Boost Mobile complaints

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9601 South Meridian Blvd
Englewood, CO 80112 | Get Directions

(833) 502-6678

http://www.boostmobile.com

7 days a week: 4:00am - 9:00pm PST

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Total Amount in Dispute:
$208,337.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

262 complaints against Boost Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
256	Unanswered

262 complaints against Boost Mobile

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I was attempting to renew my service with them. I had been given the run around with multiple agents, including store associates who, instead of trying to help me, tried to con me into buying a new phone entirely. I was initially told to just make a payment and my service would be restored (which is what I'm used to), however, there was no option to do so online as I always had. The agent did something on her end to where the option was now available to me. I made my payment & was still without service. I was then asked by a separate agent to update my phone, which I did.. still to no avail. I have spoken with management & they refuse to restore my service or refund me. I've tried disputing with cashapp, but they will not reimburse me because boost is saying that they have provided service. My last interaction with Boost, I was told by management that the only way to make use of my money was to open a new account, pay another $57 to activate service, and have the original $57 credited for an additional month of service. I don't want to continue doing business with a company so shady, so I don't want to open a new account. I have been without service for months, because I really want this rectified & not swept under the rug. I don't think I should have to pay for their disorganization or be taken advantage of by their employees. They refuse to give me my money back and attempted to con me into paying them more money. Resolution Sought I would just like my $57 back & the account permanently wiped.

4/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $52.99 Amount Settled: $0.00

Customer Complaint

3/29/2024

I ordered a phone on 3/11/2024 I called and spoke with over 6 different agents always getting told to wait a few more days. Now, on 3/25/2024 they tell me it was actually canceled last week and that it's out of stock at nearest shipping location. I no longer qualify for an upgrade they won't send me the phone from another location and I'm told I have to wait another week to possibly get my refund. They just keep lying to me and passing me around pushing it back days that are turning to weeks. And the model phone I ordered is still available on the website for sale no disclaimer that it's out of stock even though it supposedly has been since I ordered it weeks ago Resolution Sought I want the phone no matter the color. Want them to ship from whatever location has it in stock.

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