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Borgata Poker/Casino complaints

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820 Bear Tavern Road
Trenton, NJ 08628 | Get Directions

(877) 448-5833

http://www.borgatasports.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Borgata Poker/Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Borgata Poker/Casino

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2/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

1/31/2023

Hi my name is Joseph long I deposited $10 on the Bogata sports app to bet on sports they will not except any of my birds or let me use the app because I live in Philadelphia and that New Jersey I told them then why would you not mention that you have to live in New Jersey and why would you accept Pennsylvania bets and Pennsylvania money they responded that the money was not refundable they cannot do anything so what am I screwed out of $10 this is kind a messed up I'm just starting school and have kids I don't have money to be putting out I have the receipts I have the confirmation number and transaction number all the information and documentation that you need to prove that these people will not give me my money back can you please help me and do something please to get my money back on a refund I gave them my PayPal account number and they will not refund the money this is ridiculous these casinos and sports best apps are scams Resolution Sought I would just like to have my $10 deposited back onto my PayPal account.

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