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Boston Proper, Inc. complaints

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1155 Broken Sound Parkway NW
Boca Raton, FL 33487 | Get Directions

(800) 243-4300

https://www.bostonproper.com/

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Total Amount in Dispute:
$288.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Boston Proper, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Boston Proper, Inc.

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11/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $288.00 Amount Settled: $0.00

Customer Complaint

11/1/2022

On 10/2/22 I had purchased from Boston Proper (BP) an order for a birthday gift to give on Oct 29th worth $288. I had waited and waited and the package finally came on October 28th; however, it was the wrong items and for a completely different person! A packing slip was inside for someone in Tennessee and I am in Thailand (Diplomatic address) and the package was for a completely different person, but with the same tracking number that was in my receipt email. The package went through literally more than 10 stops and maybe four different countries before it came to me. The birthday was going to be October 29 and I called Boston proper several times from Thailand (and on one call they hung up on me and never called back) to please send it express but I cannot send the item back before they are able to send me my original order #187943 because the birthday was that day and they need to send the right order express as soon as possible. BP was uncooperative, and unapologetic and said it's not possible. Moreover, because the item has been missing for such a long time, the items are now drastically on sale for a lot less price and they refused to give me a price adjustment. I have been a customer for literally almost 25 years and this is how they treat their loyal customers. Resolution Sought I would like Boston proper to send me EXPRESS mail as soon as possible of the correct items and to make sure it goes to the right address. It would also be nice to have them price adjust the merchandise since it's been on sale again since I purchased it. I understand an item cannot have two promo codes, blah blah blah, but I would like the least expensive price for it with the code that fits best. Again, the package went around the world before it got to me AND it was the wrong order!!

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