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Boundary complaints

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6965 El Camino Real, #105-641
Carlsbad, CA 92009 | Get Directions

(877) 638-8515

http://www.boundery.com

Need help? 1-877-264-4787 or email us at: info@boundery.com
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Total Amount in Dispute:
$314.00

Total Amount Settled:
$102.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Boundary closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Boundary

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10/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $141.81 Amount Settled: $0.00

Customer Complaint

9/22/2022

8/25/2022 ordered 4 bug lights. None of them work after charging for 48 hours. They have a 30 day money back guarranty to return. I received the package 9/17/22. I have phoned and emailed them. Today I received an email response saying they are busy and will get back to me? Still waiting for help on how to return my items. I paid almost $50 for each bulb and now I see they are for sale on Amazon for $18 each. Resolution Sought I want to return the bulbs for a full refund as they promised in their advertisement on instagram

2/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $70.09 Amount Settled: $0.00

Customer Complaint

1/14/2022

Ordered HG 95 10 pack of masks for S70.09 total from HAYLO. Order # S59928. On inquiry of order status, was told there is no such order or email. Have a printed notice from the company verifying this information! Resolution Sought Cancel the order and bill in full immediately.

Company Response

1/31/2022

Please accept our apologies for any inconvenience. Your order was successfully shipped on January 12, 2022 and delivered on January 20, 2022 You can track the status of your order online at https://webtrack.dhlglobalmail.com/?trackingnumber=420145069374869903508097343902

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