Find a reputable business?

Complaints and Resolutions

Bouslog Insurance Corp complaints

Read Complaints File Complaint View Full Report

360 7th Avenue
Marion, IA 52302-5771 | Get Directions

(319) 377-7321

http://www.bouslog.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bouslog Insurance Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bouslog Insurance Corp

Sort by

10/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/23/2022

Credit Card Compliance Complaint. Call was placed to make our insurance payment with the representative Kelly Subeka (unsure the spelling) Kelly took the entire card information and then later advised she wrote down the card information because her computer was down. Kelly explained she would email the information. I called back as working in the financial industry I found it odd she would write down the card info. If her computer was down the information should be relayed to the client and advise client to call back when computers are back up. I spoke with Kelly she advised both she wrote the card number down and that it had already been processed. Kelly advised she was sending confirmation number and that she had already shredded the card information. When we did not see the confirmation after about 10 mins another call was placed and this time the representative advised in 30 years they have never experienced this and hung up the call. After the call I was notified by my bank the card was processed for the payment. Very concerned the card information was written down. There are penalties when businesses do not comply with credit card laws. Resolution Sought They need to first apologize for hanging up the phone. Then they need let the client know when they are not ready to accept payment and never to write down a client's information.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile