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Boutique Hotel complaints

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5100 North State Line Avenue
Texarkana , AR 71854 | Get Directions

(870) 774-3521

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Total Amount in Dispute:
$375.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Boutique Hotel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Boutique Hotel

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6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $375.00 Amount Settled: $0.00

Customer Complaint

5/28/2025

We have been without water for 72 hours I asked how long was it gone be before we have water I was told that they don't know & i was told the plumbing people was trying to fix it but it was not the plumbing people it was just a gentleman that doesn't even have a license to fix plumbing fixing it there is water running everywhere in the hallway Resolution Sought I would love a refund or compensated the amount of days I have been without water I want some free days or put in another motel for that same amount of days

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