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Bowlero Riverside complaints

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10781 Indiana Avenue
Riverside, CA 92503-5212 | Get Directions

(951) 353-2695

http://www.bowlero.com/locatio...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bowlero Riverside closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bowlero Riverside

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4/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

My bowling ball was damaged due to their machinery. I notified them and they agreed that the damaged was caused at their alley and they accepted responsibility. I summitted the ball to them for repair and it was determined by them that the damage was to extensive for repair. I asked them to replace it and they refused. I followed up with my request though their chain of leadership. The management refuse to replace my ball on the grounds that it was an old ball. I have left messages with their VP and with their corporate office, no response. I have not received any additional remedy for the damage that was caused. Even speaking with them face to face they refuse to do different. Resolution Sought I would like to have my bowling bowl fully replaced, to include drilling and sizing.

Company Response

4/10/2024

We forwarded Mr. Campbell's concerns to the Area Manager (AM) that oversees Bowlero Riverside. They replied back to let us know they have spoken with Mr. Campbell and the bowling ball has already been replaced, so we believe this situation has been resolved. Please let us know if you have any questions or need any additional information. Bowlero Corp Guest Service

Customer Rebuttal

4/24/2024

Per customer, he has confirmed he received replacement of his bowling ball.

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