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Bowlerstore.com complaints

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10450 Kley Road
Versailles, OH 45380 | Get Directions

(877) 300-2695

http://www.bowlerstore.com

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bowlerstore.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bowlerstore.com

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $89.59 Amount Settled: $0.00

Customer Complaint

4/3/2024

Tuesday march 19 I ordered a bowling ball from Amazon sold by Bowlerstore. The next morning I was emailed to cancel my ordered because they were 'out of stock'. Check their website they had 20 they just raised the price by about 100$ and obviously wanted to make 100$ more. I never cancelled because I ordered for a price and feel like I was being treated poorly like they were trying to take advantage of me. Then they canceled the order due to 'our of stock'. Amazon was no help with fixing the issue. I feel like these actions are against the consumer protection laws. Resolution Sought I would like my order price for the Storm Revenant 16lbs bowling ball honored at the price I ordered it for 82.95$ plus tax and free shipping.

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