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Bowling Green Motor complaints

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Bowling Green Motors, LLC
Bowling Green, KY 42101 | Get Directions

(270) 438-0044

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Total Amount in Dispute:
$2,213.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bowling Green Motor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bowling Green Motor

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7/14/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,213.00 Amount Settled: $0.00

Customer Complaint

7/1/2024

I bought a jeep from this dealership 7 months ago and still have yet to receive the correct title. Will not give me my money back or give me the correct title. Resolution Sought Give me a refund.

Company Response

7/1/2024

We sent you the incorrect title! And it was a honest mistake and we took accountability of it And we are resolving the issue! As we spoke on the other day. We located your correct title and processing it.

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