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Bowman Contracting & Concrete complaints

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3937 Acorn Circle
Holt, MI 48842 | Get Directions

(517) 927-3269

https://bowmanconcreteservices...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bowman Contracting & Concrete closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bowman Contracting & Concrete

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12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

Concrete company put in a new driveway for us last year. They put in the first half of the driveway and then 2 weeks later the second half. Not by our choice. The first half is chipping severely. Mike Bowman told us he would fix this for us in the spring of this year. He has not fixed it yet. He is rude. I have text messages to prove. Very unprofessional man. If we can not resolve I will file in small claims court. It is bad Concrete. To much oxygen. Resolution Sought Just fix it. I DO NOT WANT the owner Mike Bowman on my property. His crew can fix it. Enough is Enough. We paid him on time.

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