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Boxer Alarm complaints

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7700 Imperial Highway, B-2
Downey, CA 90242 | Get Directions

(562) 682-6801

http://www.boxeralarm.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Boxer Alarm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Boxer Alarm

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3/7/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

1/31/2023

I purchase 4 cameras for my home and they don't work correctly. Resolution Sought Refund me my money.

Customer Rebuttal

2/28/2023

I don't agree with the company.They have been at my house 4 times and the problem has not resolved weather I changed internet service or what.The cameras are not worth 1600.00 They should be able to work wherever I go on my phone.I want my money back.Come get your devices and return my money ASAP....I have pictures to prove all the accessories..Thank you...

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