BoxyCharm complaints

Hi Jocelyn, Thank you for bringing this to our attention through your complaint on the Business Consumer Alliance website and for giving us this opportunity to assist you. Your experience is very important to us, and we understand your frustrations. Please kindly note that info@boxycharm.com is not a regularly monitored inbox. Because it is very important to us to make sure we receive all your messages, please submit all future inquiries through our Help Center, support.boxycharm.com. We strive to answer all emails within 24 hours. During times of high volume, that time may be increased but we do our best to answer ASAP. For many instant answers, BoxyBot, our Virtual Assistant, is also available on our help site. After reviewing your account history, we see that we’re unable to fulfill any further transactions on your account due to multiple disputed BoxyCharm payments with your bank. We take security very seriously, and a significant part of that is ensuring that orders are placed under legitimate conditions. These internal checks keep our customers, other credit card holders, and BoxyCharm safe. We've checked our records, and it looks like our team reached out to you on February 16, 2023. Please be sure to check your Spam/Junk folders just in case. In the meantime, we've attached the response for your reference. _______________________________________ Hi Jocelyn, BoxyCharm here! We’re reaching out because multiple charges on your account have been disputed with your bank, and your Premium subscriptions remained in active status. To prevent further charges, we can confirm that both subscriptions have been canceled. You will receive an email shortly confirming your subscription cancellation. Please feel free to respond to this email should you have any questions or concerns. Waren _______________________________________ Upon reviewing your account, we can see that you have filed disputes for the months of November, December, January, and February. Upon further investigation, you have lost the dispute for November and your bank has determined that the original charge will be honored, therefore the dispute has been closed. Meanwhile, you have won the dispute filed for the month of December, and the funds are being returned to you by your bank. For additional information about your reimbursement, please contact your bank directly. As much as we would love to process a refund right away for your missing boxes for January and February, unfortunately, we are unable to ignore the dispute until it has been finalized. Please note that once a dispute has been submitted, our system will not physically allow us to make any adjustments to your account until the case is settled. With the dispute process, we must wait until we can hear back from your bank. If you are unable to expedite this process with your bank directly, we will have to wait to learn the verdict. Rest assured that your subscription has been canceled and you will no longer be billed for future orders unless you rejoin. Again, we deeply apologize for any inconvenience caused! If you have any additional questions or concerns, please reach out at any time, and we'll be there.

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Hi Ashley, Thank you for bringing this to our attention through your complaint on the Business Consumer Alliance website and for giving us this opportunity to assist you. Your experience is very important to us, and we understand your frustrations. Once you're signed up for BoxyCharm, you'll be charged for your subscription renewal on the first day of the month starting at 12 a.m. ET per the subscription term you selected (unless you cancel your subscription before you are scheduled to be billed). We see that your membership was canceled on December 2, 2022, after membership billing was completed. Memberships must be canceled by 11:59 p.m. ET before the 1st of the month to avoid being billed for a new term. We'd be happy to make a one-time exception to our usual policy and offer you a full refund for your membership renewal. Upon checking our records, we see that one of our team members already issued a refund of $328.59 USD on December 2. You should see the funds reflected within 7-10 business days depending on your bank. We can confirm that your subscription has been canceled successfully and can assure you that you will no longer be billed for future orders as of today’s date unless you rejoin. Thank you for giving BoxyCharm a try. We hope to see you again one day!

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