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BP Gas Station complaints

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3001 Kettering Blvd
Kettering , OH 45439 | Get Directions

(937) 293-1474

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BP Gas Station closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BP Gas Station

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10/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

September 15, 2021 I was at BP on Kettering Blvd and I purchased 50.00 worth of gas. When I went to go pump the gas I accidentally pressed the wrong button, so I hung the pump up and picked the pump back up then I went in the store to ask which gas is premium, there was a man in line which told me the correct pump. So as I was leaving out the lady behind the counter said I would have to pay again because I hung the pump up. So I went back out to hang the pump up then went back in to repay like the lady said, so I asked her can I get a receipt from the first transaction, so she gave me one that just had 11.00 on there, I keep trying to explain what I was saying and the lady was just being so nasty and talking with an attitude. So after 10 more times of me explaining she finally gave me a receipt and kept talking bad and I told her that's not the American way and she started calling me out my name with a store full of customers. And then said get the fuck out and I can't get any gas and just kept calling me bad names and saying other things, so I left and was talking to my son. I went in the store to get her name, so I could put it in my statement but she kept saying get the f*** out so I left. Resolution Sought She don't need to work at a place where there's allot of communication because she don't know how to talk to customers and she needs to go to anger management classes to learn how to control herself in certain situations. I want the owner to address this matter.

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