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Bradley Chevrolet, INC. complaints

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1550 North Morton Street
Franklin, IN 46131 | Get Directions

(317) 412-9764

http://www.bradleychevyinc.com

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bradley Chevrolet, INC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bradley Chevrolet, INC.

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2/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

I purchased a used vehicle that was supposed to be certified and have only had the vehicle for less than four months and it is currently in the shop being worked on for a repair that cost $3,200 I received no response and no help from Management in regards to helping correct the situation. I had to have the vehicle towed to another dealership which is Hubler Chevrolet and they magically stated that the repair was not covered under the powertrain warranty which is still active it was magically under a seal issue and could not be filed under warranty which cost me the $3,200. I'm 19 years old I don't have the $3,200 I had to have my parents help. This is my first financial obligation and it has turned into a nightmare. I literally felt like they handed me the vehicle knew the situation was there prior to my purchase temporarily fixed it long enough for me too Hobbit a few months and now it's just my problem. I'm sure that this is an everyday occurrence for the Better Business Bureau but I was just seeking help in requesting an acknowledgement from someone thank you Resolution Sought I honestly feel like it should have been covered under my warranty considering the rear seal is completely connected to the engine which is also part of the powertrain I feel like I was taking advantage of I feel like I was charged for labor that wasn't done and I feel like that I did not have to deserve to pay that much money for a car I've only had for 4 months

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