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Brain Stack complaints

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6938 Arbor Heights Drive
Hudsonville , MI 49426 | Get Directions

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brain Stack closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brain Stack

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9/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

8/24/2022

On July 22nd I ordered my rabbit a hutch on HTDIshop and appears on my bank statement was Brian stack I never got an order number never got a email a text message never got the item I never got anything from the scammer I call my bank they won't give me my money back they won't do anything they close the dispute number for Square at (855) 700-600 Brain Stack gosq.com mi usa what I see on the website I had to search all of for this Braiin Stack Address is 6938 Arbor Heights DR hudsonville mi 49426 I would like to see if you can help me get my money back thank you Resolution Sought I would like for you guys to help me get my money back from this scammer that I have never got nothing no item no order number no email no text

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