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Brand Ventures Inc. dba Pet Joy complaints

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2630 Townsgate, Suite I
Westlake Village, CA 91361 | Get Directions

(888) 344-8974

https://shop.petjoy.com/

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Total Amount in Dispute:
$62.00

Total Amount Settled:
$62.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brand Ventures Inc. dba Pet Joy closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brand Ventures Inc. dba Pet Joy

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10/4/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $61.91 Amount Settled: $61.91

Customer Complaint

9/3/2021

I called the the company to cancel my order because it was taking so long and came to find out that somehow I wasn't getting the vitamins that I thought I was. I told her I wanted to cancel and she kept trying to sell me other vitamin then she told me that she had to call the shipping Department she called it something else. I told her I was frustrated and all that I wanted was a refund so I need help getting refund. I read some reviews several reviews and they mentioned that they kept taking money out of their accounts I don't want that to happen to me all I want is my money back and move forward please help me. Resolution Sought I want a refund

Company Response

9/20/2021

Ms. Denson was provided a full refund on the day she phoned.

Customer Rebuttal

10/4/2021

Consumer states; I wanted you to know that I accepted their response. I guess as soon as they knew I was getting the BCA involved or maybe it was a response to your correspondence with them, but they refunded all the money and I cut my ties with them. I thank you for helping me. Sincerely,

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