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Brandl complaints

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559 US-10 South
St. Cloud, MN 56304 | Get Directions

(320) 229-1900

http://brandlautoconnection.co...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brandl closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brandl

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12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/2/2022

Same. I wanted to buy a car for three thousand. They said I could not buy the Cadillac but could buy the Ford truck same price. Then I bought the truck and the insurance was put into the price of the money I put down. Full coverage. Two weeks after I bought the truck. The truck broke down. I called road side assistance and they said I only had liability. The truck was towed at my expense and I still don't have it back when I sighed with full coverage. Resolution Sought All legalized reversed and or erased and a vehicle for me from them for my trouble

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