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BrandRep Inc. complaints

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2850 Red Hill Avenue #100
Santa Ana, CA 92705 | Get Directions

(800) 405-7119

http://www.brandrep.com

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8:00 AM-5:00 PM

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BrandRep Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BrandRep Inc.

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

Company contact me about a Google search service that I pay for for one year upfront $1000. The company continues to use my credit card without my permission will not cancel or refund the money back to me because it Hass to be done before the year starts, although I have no day, although I have no pre-warning or winter call council, they have charged my car and refuses to refund me the money. Also, there is no agreement no signature attached agreement to where I authorize them to utilize my credit card other than the one time purchase that I made with them. . Resolution Sought The outcome desired would be for me and them to no longer do any business to get there for them to refund me $1000 that they have took off my credit card without my permission. It's never contact me again.

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