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Branson's Nantucket LLC complaints

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90 Nautical Mile, Suite A
Branson, MO 65616 | Get Directions

(877) 365-8082

http://bransonsnantucket.com

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Total Amount in Dispute:
$59,798.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Branson's Nantucket LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Branson's Nantucket LLC

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I am seeking your help! I have a timeshare with Branson Nantucket, and after having exhausted numerous avenues without any resolution, I am turning to you. Despite reaching out to various representatives from Branson Nantucket and seeking assistance from other agencies, my efforts to bring my account to closure have been met with resounding silence and indolence. This lack of responsiveness and transparency on their part leaves me, along with potentially many others, in a predicament that seems insurmountable without external intervention. The primary issue stems from misleading sales tactics and misrepresentation of the timeshare agreement at the point of sale. I was assured of flexible booking options and a variety of destination offerings, which significantly influenced my decision to invest. Unfortunately, the reality has been starkly different, with availability consistently being an issue and the destinations far more limited than presented. Additionally, the fees associated with ownership have escalated at a rate far beyond what was initially disclosed, imposing a financial strain that was neither anticipated nor budgeted for. My primary goal through this communication is to seek your assistance in closing my account with Branson Nantucket and, more importantly, to highlight a broader issue that many individuals might be facing. It has become increasingly clear that there are practices in place that prey on individuals, tying them into onerous contracts with Resolution Sought Complete termination & refund.

4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,465.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

We are writing to you as joint owners of a timeshare with Branson Nantucket, and we regret to inform you that our experience has been far from satisfactory. Our decision to invest in a timeshare with Branson Nantucket was influenced by various promises and assurances provided to us during the sales pitch. However, we have come to realize that much of the information presented to us was not only misleading but outright false. First and foremost, one of our primary concerns is the blatant misinformation we received during the sales presentation. We were assured of flexibility, ease of access, and a wide range of available booking options that would cater to our schedules. Unfortunately, the reality has been starkly different. Despite our best efforts, we have found it virtually impossible to book any time in the units that were so highly praised during the sales pitch. It appears there is a chronic lack of availability, leaving us unable to utilize the very service we have paid for. We were not informed during the sales process that booking restrictions would prevent us from planning our vacations more than 12 months in advance. This limitation severely impacts our ability to plan ahead and make use of the timeshare effectively. We need your help with this timeshare. Resolution Sought Full cancellation and refund.

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