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Branson's Nantucket LLC complaints

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90 Nautical Mile, Suite A
Branson, MO 65616 | Get Directions

(877) 365-8082

http://bransonsnantucket.com

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Total Amount in Dispute:
$75,065.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

9 complaints against Branson's Nantucket LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
7	Unanswered

9 complaints against Branson's Nantucket LLC

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8/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/15/2025

I am writing to file a complaint about the unreasonable actions of Branson's Nantucket. Despite multiple attempts to explain my situation, they keep sending me billing notices, completely ignoring my circumstances. They did offer a resolution, but the fee they're asking for is outrageously high and unrealistic. It feels unfair and exploitative, leaving me stuck in a situation I can't get out of. Especially considering the amount of money they've gotten out of me over the years. I'm asking for your help to address this issue, as their actions are causing me significant stress and financial hardship. Their behavior is unacceptable and needs immediate attention. Resolution Sought Full cancelation and refund.

7/20/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

7/2/2025

Seeking your help in holding Branson's Nantucket accountable for their deceptive practices. When we purchased this timeshare, we were assured of flexible availability and transparency. Instead, we've encountered the opposite. Availability is virtually nonexistent, making it impossible to use what we've paid for. Even more concerning, our repeated attempts to cancel have been dismissed with indifference, leaving us trapped in a contract under false pretenses. These issues have caused significant frustration. Their lack of accountability and disregard for customer concerns is unacceptable. We simply want to be released from this predatory arrangement and ensure others are not misled in the same way. We hope you Seeking your help in holding Branson's Nantucket accountable for their deceptive practices. When we purchased this timeshare, we were assured of flexible availability and transparency. Instead, we've encountered the opposite. Availability is virtually nonexistent, making it impossible to use what we've paid for. Even more concerning, our repeated attempts to cancel have been dismissed with indifference, leaving us trapped in a contract under false pretenses. These issues have caused significant frustration. Their lack of accountability and disregard for customer concerns is unacceptable. We simply want to be released from this predatory arrangement and ensure others are not misled in the same way. We hope you can help us navigate a path Resolution Sought Cancelation and refund

Company Response

7/3/2025

We responded to our customers’ concerns in a letter on July 3, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

Customer Rebuttal

7/8/2025

It appears they are unwilling to share the information, as their response lacked empathy. This is the type of reaction we’re up against, and it’s undeniably frustrating.

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