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Bredemann Ford complaints

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2038 North Waukegan Road
Glenview, IL 60025-1722 | Get Directions

(847) 998-4000

http://www.bredemannfordauto.c...

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bredemann Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bredemann Ford

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10/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

9/13/2021

I purchased a used car 1999 Cadillac Eldorado shortly after the car had drive train problems, I called the dealership told the sales manager Victor Martinez ,had the car towed to Bredemann Ford, Victor said his techs were on strike, but his Toyota dealership could repair my car, about a week later Victor said the repairs would be $3200.00 he would pay $2000.00 and for me to pay $1200.00 I said no way the car has a 15 day 500 mile warranty, this transpired 8/3/2021, Bredemann Ford dealership refusing to abide by State, and Federal Law. Resolution Sought Abide by State and federal used car 15 day 500 mile warranty and repair my car.

Company Response

9/28/2021

We already settled this case with Mr Shed. We rescinded the sale and refunded his purchase price, which is exactly what we voluntarily offered to do from the beginning! . He also signed a complete release as well. Thanks. Joe Bredemann Bredemann Ford

Customer Rebuttal

9/30/2021

Joe Bredemann, circumvented Illinois and Federal Law, which states dealers must repair the car, which he refused to do for over 50 days, after being contacted by the Illinois Attorney General then and only then he said I could either pick up the car or take the money he never said the car had been repaired after such a raw display of his character there was no other option yes I signed a document, but it was under duress, I'm 72 years of age a veteran and a Black man, this has to be personal, deprived me of my only transportation to and from Doctor appointment because he's a rich white man is totally inhumane.

Company Final Response

10/4/2021

Dear staff, his response should scare all of us. We sold him a 22 year old Cadillac Eldorado in apparently great shape for about $6000. After about 2 weeks a modest oil pan gasket oil leak became apparent. When we inspected it, we found it was a very poor design by General Motors that required the engine to be pulled to fix a simple oil leak that otherwise would have cost $100 on any other vehicle. We chose to voluntarily offer a complete refund rather than spend $2-3,000 to fix a $6,000 car. He initially refused our offer because he wanted to keep it, but then tried to force us to fix it under a misreading of a 15 day, 500 mile engine or transmission failure. It was never intended to cover a leak. He must be desperate, and should be embarrassed to blame his race and mine for our actions. He should look in the mirror for someone to blame. I never even met him. He accepted our voluntary offer of a full refund and voluntarily signed a complete release. Thx

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