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Breezeline complaints

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2 Batterymarch Park, Suite 205
Quincy, MA 02169 | Get Directions

(888) 536-9600

http://www.atlanticbb.com

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Total Amount in Dispute:
$479.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Breezeline closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Breezeline

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $144.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

An internet company with a 2.2 star review on Google. It's locked out most competition in the area so you have no other choice for internet or cable. The quality of the service is abysmal, constant outages, never reaching speeds you pay for, no company contact options, cannot stay connected to servers longer than 20 minutes and constantly increasing rates month by month. Resolution Sought Actually revive the service I pay for, refund the extra fees that add constantly, fix the outages and actually have a support team.

4/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $91.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

They took that money out if my account and I haven't had internet in 2 weeks and then they tell me I need to wait 3 days before they would come fix it Resolution Sought Get some money back and don't let them do this to anyone else

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