Complaints for Brian Colombana Attorney at Law in Ontario, CA

3105 East Guasti Road
Ontario, CA 91761 | Get Directions

(866) 918-2370

http://www.libertyfirm.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts and difficulty obtaining refunds for unearned fees. Customers complain they paid large retainer fees for legal services but the company abandoned their cases or failed to follow through on loan modifications or other legal work. Some complainants allege the company failed to contact their lenders at all. Other customers complain after paying the advance fee the company failed to communicate with them on the status of their casees.~~The company responds to some complaints by stating they are working with the customer or by advising clients that no refunds are and any fees paid have been earned. In some cases the company contends that modifications were obtained or that refunds or partial refunds were issued. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Brian Colombana Attorney at Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Brian Colombana Attorney at Law complaints