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Briana J Credit Repair complaints

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1304 Sunset Blvd
West Columbia, SC 29169 | Get Directions

(800) 401-8350

http://www.facebook.com/briana...

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Total Amount in Dispute:
$155.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Briana J Credit Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Briana J Credit Repair

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4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $155.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I was introduced to this website to help my credit get help and Briana Jenkins from South Carolina told me thru Facebook to sign up thru her website. I signed up and I started to notice her being rude to me after I signed up. Then I notice she is working with people from India in something that seems like a pyramid scheme. I asked her for proof of the letters of dispute she said she sent out on my behalf and she said she can't show me . And then she also stated that I need to trust her and i have to continue to pay monthly fee and wait for the credit Bureaus to send me a letter. I feel so upset that I trust her because I have been getting hacker emails from India that I purchased cryptocurrencies which I also did not! Resolution Sought Stop misleading people who are already suffering from credit repair problems and deliver results. Also , stop working with 3rd countries because I am getting hacked by people from India. Stop this pyramid scheme once and for all and refund people the whole amount they paid into these services.

Company Response

4/9/2024

I don’t know why this lady is getting emails from people about PayPal but I never received a payment from her for any PayPal transactions which I explained to her already as I do not accept PayPal neither does anyone on my team. I refused to work with her and refunded her the little $75 back that she paid to me for services immediately upon releasing her as a client. I have asked her to trust me as I do all of my clients that don’t feel mislead, she’s the first. I do not know what else to do to get this lady to stop harassing me expect file a police report and proceed with court filings which I am seeking from this point forward because apparently she’s one of those people who have too much free time on her hands so she can keep drama going all day even if it involves hurting someone’s livelihood. She is $75 I wish I never excepted. Can someone please help me understand what money do I owe her after giving her a full refund. Trying to tear someone’s image down because they refused to work with you is crazy and delusional. I’m sorry she felt unsafe after coming in contact with my team and I but my clients and past clients security is all of our top priority so if she’s been hacked or getting phished online then it’s simply something she’s doing that could be a result of a financial struggle because at some point in our lives we’ve all been there but she’s clearly suffering with accountability issues, mental issues, and if she doesn’t change her mindset as I stated before she’s going to end up like a lot of people I run into in this industry with health issues. I’m sorry that her life is going this way but at the same time, I see why.

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