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Brian's Toledo Towing Service, Inc. complaints

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2170 East 11th Street
Los Angeles, CA 90021 | Get Directions

(213) 955-5767

http://www.brianstoledotowings...

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Total Amount in Dispute:
$932.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brian's Toledo Towing Service, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brian's Toledo Towing Service, Inc.

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8/27/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $932.00 Amount Settled: $0.00

Customer Complaint

8/13/2024

I had two vehicles towed for parking meter violation on 8-10-24 approximately 2000 hours. No tow fees visible on the website or at the tow yard. The towing company would not accept debit or credit cards and the only way to retrieve our vehicles that night was either cash, zelle or apple pay. We had to zelle pay the tow truck driver personal bank account for both our vehicles to collect them out of the tow yard. The company is avoiding taxes and charging patrons whatever fee they feel. Resolution Sought I would like a partial refund, I'm at fault for towing but unaware of tow fines, plus the illegal transaction utilizing zelle to get my truck out of the impound lot.

Company Response

8/14/2024

We understand that dealing with a towing situation can be frustrating, and we appreciate the opportunity to address your concerns. First, please be aware that there are clearly posted tow signs around the parking lot indicating that vehicles may be towed for parking meter violations. Additionally, tow fees are visible and posted inside the tow yard. Your vehicles were towed after our office hours, which is why the tow fees could not be seen at the time of retrieval. However, if the towing had occurred during regular office hours, you would have had the opportunity to review the fee schedule inside our office. Regarding payment methods, we offer several options, including Zelle, Apple Pay, Visa, and Mastercard. Unfortunately, on Saturday, when your vehicles were towed, U.S. Bank systems were down for maintenance, which affected our ability to process card transactions at that time. We apologize for any inconvenience this may have caused. Zelle is a legally acceptable payment method for businesses in California, and we provide it as one of our payment options. We also want to address a concerning issue: using a police badge to attempt to intimidate or influence a business transaction is inappropriate and you tried intimidating our employees with your badge and demanded your cars be released without a fee; that is considered an abuse of power. We recognize that having your vehicle towed is an unpleasant experience, and we encourage you to be mindful of parking regulations to avoid future incidents. We appreciate your understanding and hope this clarifies the situation.

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