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Brickhouse Bar & Grill complaints

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218 South Main
Jonesboro, AR 72401 | Get Directions

(870) 336-2441

https://www.mightybrickhouse.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brickhouse Bar & Grill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brickhouse Bar & Grill

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5/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/29/2025

Myself and a group of 5 friends went to brick oven over the weekend and it said $10 entry fee to the event we wanted to go to one couple arrived before us and they were charged $15 per person then my friends who came with us walked up and paid first they were only charged $10 per person and when my wife and I got to the counter she told me $20 per person when I asked about the deagression she just repeated $20 per person and when I started fumbling with my bank account to move the money from my savings to my regular checking she got tired of waiting and told me to just go ahead and go in Resolution Sought I would like for them to charge the same rates evenly and not be rude with customers when they get caught pricing unfairly

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