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Bricks & Barrels complaints

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1214 Smith Street
Charleston, WV 25301 | Get Directions

(681) 265-9222

http://www.bricksnbarrels.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bricks & Barrels closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bricks & Barrels

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I went to dinner at Bricks and Barrells on Valentine's Day for dinner. I had a reservation for 7:30 p.m. After dinner, I needed to run to the bathroom. As I walked down the hallway to go to the bathroom. I tripped and fell into a hole or uneven floors. They had a wet floor sign near it but not over it. One of the servers saw me fall and asked if I was okay. I got up and said this wet floor sign does not make people aware that there is a hole in the floor and the wet floor sign was not even covering the whole. The server then covered the hole with the wet floor sign. I fell so hard that the people in the bathroom heard it and came out. I went to the front of the restaurant to tell management, but the man was rude and didn't even tell me his name. He said there was a wet floor sign. Resolution Sought I want the business to fix the uneven floor so no one else falls and gets hurt. I am sore and covered in bruises from the fall. Thank God I didn't break any bones.

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